The 14th Sustainability Report of the Company, headquartered at Virginia House, 37 J.L. Nehru Road, Kolkata, 700 071 (India), covers the sustainability performance for the period April 1, 2016 to March 31, 2017. ITC reports its performance on an annual basis and the last Sustainability Report was published in June 2016. The contact point for any clarifications on the Report or for requesting additional copies of this Report is the Corporate Communications Department at the above address or e-mail:

The reporting principles and methodology are 'In Accordance' with the 'Comprehensive' option of the fourth generation Global Reporting Initiative (GRI) Sustainability Reporting Guidelines. The Reporting Principles, General and Specific Standard Disclosures detailed in the Implementation Manual of GRI-G4 Reporting Guidelines have been followed while preparing the report including the relevant aspects/indicators from GRI-G4 Food Sector supplement for the Foods Business performance.

In line with ITC's Policy on Responsible Sourcing, the Company continues its efforts to influence sustainability practices along the value chain. In the current year, ITC has incorporated the performance of 18 exclusive Third Party Manufacturers (TPMs) catering to the Notebooks segment of Education and Stationery Products Business (ESPB), 2 TPMs of Cigarettes Business and ATC Limited, an associate company of ITC. Coverage of all TPMs in ESPB continues to be a challenge. Two out of the 20 TPMs (80% or more of their production being for ESPB), could not be included in this report due to consistency gaps in identified performance data. Capacity building and regular review of performance data will be continued with in coming years for all significant supply chain partners to address such gaps. Performance of one Unit of our subsidiary North East Nutrients Private Ltd has also been included in this report, expanding the coverage of Subsidiary Companies to 6 in 2016-17.

The economic performance reported here is excerpted from the Company's Report & Accounts (R&A) 2017, audited by independent External Auditors - M/s Deloitte Haskins & Sells.

The data in the environment & social sections of the Report are based on actual performance of the various businesses, factories, hotels and large offices of the Company, TPMs and subsidiary companies as detailed in the reporting boundary. An Integrated Sustainability Data Management System established in the Company to collect, collate and analyse environmental and social data, along with strong internal controls, supports overall integrity and credibility of the disclosures in the Report.

In order to obtain an objective and impartial assurance on the Report, ITC has always obtained independent third party assurance for all its Sustainability Reports since it started reporting in 2004. In the current year, authenticity of the data and systems disclosed in the Sustainability Report 2017 has been assured by M/s Ernst & Young (EY), an independent third party assurance provider. They have provided the assurance as per the International Standard for Assurance Engagements (ISAE) 3000 at a 'reasonable level', the statement of which forms a part of this Report. The assurance statement by M/s EY covers the summary of the work performed, the manner in which the assurance engagement has been conducted, the extent to which ITC has applied GRI-G4 Guidelines and their conclusions on the Report.

  • Reporting Boundary

    ITC Head Office: Kolkata (West Bengal)

    Trade Marketing and Distribution (TM&D)

    TM&D Headquarters: Kolkata (West Bengal)

    District Offices: Kolkata (West Bengal)
    District Offices: Mumbai (Maharashtra)

    Warehouses: Ambernath (Maharashtra), Hyderabad (Telangana) and Malur (Karnataka)

  • FMCG

    Cigarettes Business

    Divisional Headquarters: Kolkata (West Bengal)

    Units at: Kolkata (West Bengal), Bengaluru (Karnataka), Munger (Bihar), Saharanpur (Uttar Pradesh) and Pune (Maharashtra).
    Third party manufacturers - 2 nos.

  • FMCG - Others

    Foods Business

    Divisional Headquarters: Bengaluru (Karnataka)

    Units at: Haridwar (Uttarakhand), Pune (Maharashtra), Malur (Karnataka), Munger (Bihar) and Dhulagarh (West Bengal).

    Personal Care Products Business

    Divisional Headquarters: Kolkata (West Bengal)

    Units at: Haridwar (Uttarakhand) and Manpura (Himachal Pradesh).

    Education and Stationery Products Business

    Divisional Headquarters: Chennai (Tamil Nadu)

    Third Party Manufacturers of Notebooks - 18 nos.

    Matches and Agarbatti Business

    Divisional Headquarters: Chennai (Tamil Nadu)
  • Hotels

    Divisional Headquarters: ITC Green Centre, Gurugram (Haryana)


    • ITC Maurya (New Delhi)
    • ITC Maratha (Mumbai)
    • ITC Grand Central (Mumbai)
    • ITC Sonar (Kolkata)
    • ITC Mughal (Agra)
    • ITC Grand Bharat (Gurugram)
    • ITC Windsor (Bengaluru)
    • ITC Gardenia (Bengaluru)
    • ITC Rajputana (Jaipur)
    • ITC Grand Chola (Chennai)
    • My Fortune, Chennai
    • My Fortune, Bengaluru
    • WelcomHotel Sheraton, New Delhi
  • Leaf Tobacco Business

    Divisional Headquarters: Guntur (Andhra Pradesh)

    Units at: Anaparti (Andhra Pradesh), Chirala (Andhra Pradesh), Mysuru (Karnataka) and Research Centre, Rajahmundry (Andhra Pradesh).

  • Agri Business

    Divisional Headquarters: Hyderabad (Telangana)
  • Paperboards and Specialty Papers Business

    Divisional Headquarters: Hyderabad (Telangana)

    Units at: Tribeni (West Bengal), Bhadrachalam (Telangana), Bollaram (Telangana) and Kovai (Tamil Nadu)

  • Packaging and Printing Business

    Divisional Headquarters: Chennai (Tamil Nadu)

    Units at: Munger (Bihar), Tiruvottiyur (Tamil Nadu) and Haridwar (Uttarakhand)

  • Lifestyle Retailing Business

    Divisional Headquarters: ITC Green Centre, Manesar (Haryana)
  • Others

    ITC Life Sciences & Technology Centre, Bengaluru (Karnataka), Central Projects Organisation, Bengaluru (Karnataka)
  • Subsidiaries

    ITC Infotech India Limited

    Units at: Bengaluru (Karnataka), Kolkata (West Bengal) and Pune (Maharashtra)

    Technico Agri Sciences Limited

    Units at: Chandigarh and Manpura (Himachal Pradesh)

    Srinivasa Resorts Limited

    Hotel: ITC Kakatiya, Hyderabad (Telangana)

    Bay Islands Hotels Limited

    Hotel: Fortune Bay Islands Resort, Port Blair

    Landbase India Limited

    Classic Golf & Country Club, Gurugram

    North East Nutrients Private Limited

    Unit: Mangaldai (Assam)

  • Associates