ITC Limited :: Businesses :: Group Companies

Formed in 2000, ITC Infotech has today carved a niche for itself in the arena of global IT services and solutions. The company has established technology Centers of Excellence (CoE) to deepen capabilities and incubate cutting-edge technical competencies. A robust outsourcing model, comprehensive suite of differentiated solutions & services and focus on excellence in execution has provided the company a leadership position in chosen domains.

ITC Infotech's customer centric go-to-market approach is organized by industry verticals. The company services industries including, Banking Financial Services & Insurance (BFSI), Consumer Packaged Goods (CPG), Retail, Manufacturing, Engineering Services, Media & Entertainment, Travel, Hospitality, Life Sciences and Transportation & Logistics.

The company enjoys the rare advantage of having a practitioner's expertise in some of these industry verticals, which has in part been bequeathed by parent ITC Limited, which runs market leading businesses in these verticals. While an enterprise range of technology capabilities and world class quality processes form the foundation of ITC Infotech's cutting-edge IT service strength ensures that IT services delivery always places business needs ahead of technology.

ITC Infotech provides IT solutions by addressing customer pain points through innovative solutions, optimizing their IT landscape and maximizing returns from IT investments. The company focuses on developing deep and differentiated capabilities to enhance expertise in specific industry domains, business solutions and technologies. This steadfast focus on delivering enduring value to customers has formed the bedrock of the ITC Infotech's growth strategy. The company has been successful in attaining differentiation in niches and continues to gain competitive advantage and strengthen market standing. ITC Infotech's leadership capabilities also accrue from business critical engagements with leading organisations across five continents, and a service delivery footprint spanning over 140 countries.

ITC Infotech conforms to the highest standards in international process quality, with ISO 27001, ISO 9001, CMMi Level 3 and BS 7799 accreditations. These reflect the company's ongoing enterprise-wide focus to ensure that every engagement, program and project delivers international quality consistently.

ITC Infotech nurtures its employees through numerous training and development programmes to help them actualize their potential. The overarching objective is to ensure for each individual, a wholesome and challenging job profile, thereby constantly aligning individual aspirations to organizational needs. ITC Infotech offers global careers, global exposure and a diversity of opportunities to create business and technology leaders of tomorrow.

The company became the first Indian IT company to receive the prestigious Social Accountability (SA) 8000:2008 certification. SA8000 is widely accepted as the most viable and comprehensive international workplace management system.

ITC Infotech possesses unmatched implementation experience and expertise of creating lager scale offshore developments centers for global giants, providing customers speed-to-market at optimized costs.

Domain knowledge of Trade & Risk management solutions for financial institutions and specialist capabilities in testing services & solutions makes ITC Infotech a partner of choice for customers.

A long term strategic partnership with PTC has helped ITC Infotech incubate cutting edge expertise in Product Lifecycle Management (PLM). Today, ITC Infotech has the world's largest team of PLM experts (on Windchill & Flex PLM) and experience of 700+ implementations in PLM & over 400,000 person years of experience in providing Engineering Services.

ITC Infotech's process maps, accelerators and solutions not only incorporate best practices developed through implementation experience for some of the biggest businesses globally, but also helps reduce costs and time for customers drastically.

ITC Infotech delivers world-class quality and has demonstrated agility in delivery for global majors in the area of standard desktop and application packaging. The company also offers specialized Windows 7 migration services, powered by differentiated expertise in remediation of user made systems, ensuring a smooth transition, with zero user disruption. The company also delivers measurable business benefits through Cloud computing services and is ISO20K certified in delivering infrastructure projects.

ITC Infotech works with customers to enhance returns from their SAP investments, through niche value-added services around : Business Intelligence/ BusinessObjects (BI/BO), Supply Chain Performance Management, Sustainability Performance Management, Master Data Management and Automation Testing.

ITC Infotech's solutions are integrated with Business Intelligence (BI) modules, producing metrics and dashboards to facilitate business decision making. With in-depth expertise across SAP technologies, and vast implementation experience, ITC Infotech is SAP's co-innovation partner across SAP products.

ITC Infotech today is a leading provider of Loyalty services, with implementation expertise across industries. The depth and breadth of expertise, developed by ITC Infotech, through large scale implementation, makes the company a leader in offering Loyalty services & solutions. ITC Infotech has the unmatched experience of implementing Siebel Loyalty across industries.

ITC Infotech is the first system integrator company to implement Siebel loyalty for the airlines industry. Most airline customers of Siebel Loyalty choose ITC Infotech as their implementation partner. It is also the only IT company in the world to provide CRM Loyalty as a Service (owing to the BPO agreement with Oracle).