ITC Report & Accounts 2014
Business Updates

ITC Infotech

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ITC Infotech continued its robust performance and high growth trajectory, amidst fluctuating market conditions, by consolidating and strengthening its position as a niche value-added IT services & solutions provider. With a diverse portfolio of services to specifically address unique business priorities of different industries, the company continues to gain traction across markets.

Continuous re-invention and re-alignment with emerging market dynamics have transformed ITC Infotech into an organisation which is continuously sustaining its growth momentum. The company's flexible approach and responsiveness has been widely acknowledged by customers. This is also reflected in the latest Customer Satisfaction Survey.

"Partnering with ITC Infotech enabled us to achieve a successful on-time go-live. ITC Infotech presented the right credentials, customer references, excellent resources and capabilities. We are very pleased with their consultative approach to implementing FlexPLM, a system which can scale up with our growth and support all our product lines," said Ms Gina Harris, Director of Information Technology, Brooks Sports. Brooks Sports is a leading US based company that designs and markets high-performance men's and women's running shoes, apparel and accessories in more than 40 countries worldwide. ITC Infotech had successfully implemented PTC's FlexPLM solution for Brooks Sports in a short span of seven months.

Deep, strong and enduring relationships with customers will drive ITC Infotech's long term growth. Hence, to improve customer focus, the company has spearheaded multiple programmes spanning people, processes and technology. It is investing heavily in rapidly building next-gen capabilities to help its customers maximise returns from their investments in technology. The company, aligned closely to the CXOs agenda, is able to anticipate market trends that will fuel the next wave of growth.

The SMAC stack of technologies (Social, Mobile, Analytics and the Cloud) is an imperative for customers today. ITC Infotech has developed a special set of offerings in this area with the latest technology interventions. The company continues to invest in emerging technology to remain constantly relevant to customers. Additionally, ITC Infotech's consultative approach to service delivery and solution creation is helping customers realise greater value beyond the traditional client-vendor ecosystem.

ITC Infotech is also co-creating solutions with leading technology product majors and has forged symbiotic partnerships to enhance its value propositions. This year, the company formed strategic partnerships with NEOTYS, a leader in easy-to-use, cost effective load & performance testing tools for web and mobile applications, and LLamasoft, Inc, the global leader in supply chain design software solutions.

The company's growth is supported by an employee base of over 6,100 dedicated and enthusiastic professionals, with a shared vision for the future. A clearly defined career path and abundant opportunities to expand skill sets, has created a team of highly motivated cross-skilled professionals. This positive sentiment is reflected in employee satisfaction scores, based on an internal survey conducted recently.

The company believes that the way people consume and share information has changed with the advent of social media. This is an important evolution in the world of communication. In line with today's connected world, ITC Infotech re-launched its intranet portal with an innovative, enterprise-wide social collaboration platform that converges communication, teamwork and cooperation to foster a truly engaging environment. The new portal enables easy collaboration, real-time updates and access to organisation-wide applications through a single portal.

Workplace diversity is a key agenda for ITC Infotech's Human Resources team. This year, the company progressed on diversity dimensions with women employees constituting 18% of the total workforce. Furthermore, 57% of Team ITC Infotech today has over 5 years of experience. The company successfully conducted a Campus Connect programme to train students in Product Lifecycle Management (PLM); an initiative aimed at forging a meaningful partnership between industry and academia. ITC Infotech will be rolling out similar Campus Connect programmes shortly.

Industry experts and the global analyst community continue to recognise ITC Infotech's excellence in chosen areas, and have featured the company extensively in their research reports. These include Gartner Inc, the world's leading information technology research and advisory company, and Forrester Research, a global research and advisory firm. The company was also prominently placed in independent surveys and rankings such as Global Outsourcing 100 by the International Association of Outsourcing Professionals (IAOP) and Global Services 100 by Global Services.

The international media has also been highlighting key developments in the company. ITC Infotech's domain experts have been invited to contribute numerous thought leadership articles and opinion pieces for leading publications across North America, Europe and Asia Pac, on themes ranging from the latest in technology to Business-IT transformation, Social Media, Big Data Analytics and Customer Experience Management.

ITC Infotech remains confident that many exciting opportunities will witness fruition in the new financial year. The Company maintains a buoyant outlook for the future. With strategic interventions underway to create a differentiated set of offerings, ITC Infotech is well poised for exponential growth in the coming years.

ITC Infotech is also co-creating solutions with leading technology product majors and has forged symbiotic partnerships to enhance its value propositions. This year, the company formed strategic partnerships with NEOTYS, a leader in easy-to-use, cost effective load & performance testing tools for web and mobile applications, and LLamasoft, Inc, the global leader in supply chain design software solutions.