| STRATEGY AND ANALYSIS |
| G4-1 |
Statement from the most senior decision-maker of the organisation about the relevance of sustainability to the organisation and the organisation's strategy for addressing sustainability |
Statement of continuing support |
04-09 |
- |
- |
| G4-2 |
Description of key impacts, risks, and opportunities |
* |
44-53 |
- |
- |
| ORGANISATIONAL PROFILE |
| G4-3 |
Name of the organisation |
* |
12 |
- |
- |
| G4-4 |
Primary brands, products, and services |
* |
14-23 |
- |
- |
| G4-5 |
Location of the organisation's headquarters |
* |
54 |
- |
- |
| G4-6 |
Number of countries where the organisation operates |
* |
12 |
- |
- |
| G4-7 |
Nature of ownership and legal form |
* |
Report and Accounts 2014 |
- |
- |
| G4-8 |
Markets served |
* |
12 |
- |
- |
| G4-9 |
Scale of the organisation |
* |
12 |
- |
- |
| G4-10 |
Details on workforce broken down by gender, employment contract, employment type etc. |
Outcomes from implementation of Principle 6 |
132-133 |
- |
- |
| G4-11 |
Percentage of total employees covered by collective bargaining agreements |
Outcomes from implementation of Principle 3 |
132 |
- |
- |
| G4-12 |
Description of the organisation's supply chain |
* |
24-27 |
- |
- |
| G4-13 |
Significant changes during the reporting period regarding the organisation's size, structure, ownership, or its supply chain |
* |
12-23, Report and Accounts 2014 |
- |
- |
| G4-14 |
How the precautionary approach or principle is addressed by the organisation |
Actions taken to implement Principle 7 |
67 |
- |
- |
| G4-15 |
Externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses |
United Nations Global Compact (UNGC) - This Sustainability Report is used to communicate progress on implementation of UNGC Principles |
04 |
- |
- |
| G4-16 |
Memberships of associations and national/ international advocacy organisations in which the organisation holds a position on the governance body and participates in projects or committees |
* |
203-204 |
- |
- |
| IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES |
| G4-17 |
Entities included in the organisation's consolidated financial statements with indication of coverage in the report |
* |
54-59 |
- |
Yes/ 205-207 |
| G4-18 |
Process for defining the report content and the Aspect Boundaries |
* |
41 |
- |
Yes/ 205-207 |
| G4-19 |
Material Aspects identified in the process for defining report content |
* |
42 |
- |
Yes/ 205-207 |
| G4-20 |
Description of Aspect Boundary within the organisation for each material aspect |
* |
54-57 |
- |
Yes/ 205-207 |
| G4-21 |
Description of Aspect Boundary outside the organisation for each material aspect |
* |
24-25, 54-55, 93, 95, 117, 32-41 |
|
Yes/ 205-207 |
| G4-22 |
Explanation of the effect of any re-statement of information provided in the earlier Reports |
* |
No restatement of information |
|
Yes/ 205-207 |
| G4-23 |
Significant changes from previous reporting periods in the Scope and Aspect Boundaries |
* |
54 |
|
Yes/ 205-207 |
| STAKEHOLDER ENGAGEMENT |
| G4-24 |
List of stakeholder groups engaged by the organisation |
Sharing COP with Stakeholders |
- |
|
Yes/ 205-207 |
| G4-25 |
Basis for identification and selection of stakeholders with whom to engage |
Sharing COP with Stakeholders |
- |
|
Yes/ 205-207 |
| G4-26 |
Organisation's approach to stakeholder engagement |
Sharing COP with Stakeholders |
- |
|
Yes/ 205-207 |
| G4-27 |
Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns |
Sharing COP with Stakeholders |
- |
|
Yes/ 205-207 |
| REPORT PROFILE |
| G4-28 |
Reporting Period |
* |
54 |
- |
- |
| G4-29 |
Date of most recent previous Report |
* |
54 |
- |
- |
| G4-30 |
Reporting cycle |
* |
54 |
- |
- |
| G4-31 |
Contact point for questions regarding the report or its contents |
* |
54 |
- |
- |
| G4-32 |
GRI Content Index |
* |
174-194 |
- |
- |
| G4-33 |
Organisation's policy and current practice with regard to seeking external assurance for the report; relationship with the assurance providers; the highest governance body's involvement in seeking assurance for the organisation's Sustainability Report |
* |
56 |
- |
- |
| GOVERNANCE |
| G4-34 |
Governance structure of the organisation; committees responsible for decision-making on economic, environmental and social impacts |
Actions taken to implement principles 1 -10 |
60-64 |
|
Yes/ 205-207 |
| G4-35 |
Process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees |
Actions taken to implement principles 1 -10 |
63-64 |
|
Yes/ 205-207 |
| G4-36 |
Executive-level positions with responsibility for economic, environmental and social topics |
Actions taken to implement principles 1 -10 |
61-64 |
|
Yes/ 205-207 |
| G4-37 |
Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics |
Actions taken to implement principles 1 -10 |
64 |
|
Yes/ 205-207 |
| G4-38 |
Composition of the highest governance body and its committees |
Actions taken to implement principles 1 -10 |
62-64 |
|
Yes/ 205-207 |
| G4-39 |
Function of the Chair of the highest governance body within the organisation's management and the reasons for his arrangement as an executive officer |
Actions taken to implement principles 1 -10 |
65 |
|
Yes/ 205-207 |
| G4-40 |
Nomination and selection processes for the highest governance body and its committees; the criteria used for nominating and selecting highest governance body members |
Actions taken to implement principles 1 -10 |
62-64 |
|
Yes/ 205-207 |
| G4-41 |
Processes for the highest governance body to ensure conflicts of interest are avoided and managed; disclosure of conflicts of interest to stakeholders |
Actions taken to implement principles 1 -10 |
65 |
|
Yes/ 205-207 |
| G4-42 |
Highest governance body's and senior executives' roles in the development, approval, and updating of the organisation's purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts |
Actions taken to implement principles 1 -10 |
63-64 |
|
Yes/ 205-207 |
| G4-43 |
Measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics |
Actions taken to implement principles 1 -10 |
66 |
|
Yes/ 205-207 |
| G4-44 |
Processes for evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics; actions taken in response to evaluation results |
Actions taken to implement principles 1 -10 |
66 |
|
Yes/ 205-207 |
| G4-45 |
Highest governance body's role in the identification and management of economic, environmental and social impacts, risks, and opportunities; use of stakeholder consultation for supporting the process |
Actions taken to implement principles 1 -10 |
63-64, 67 |
|
Yes/ 205-207 |
| G4-46 |
Highest governance body's role in reviewing the effectiveness of the organisation's risk management processes for economic, environmental and social topics |
Actions taken to implement principles 1 -10 |
63-64, 67 |
|
Yes/ 205-207 |
| G4-47 |
Frequency of the highest governance body's review of economic, environmental and social impacts, risks, and opportunities |
Actions taken to implement principles 1 -10 |
62 |
|
Yes/ 205-207 |
| G4-48 |
Highest committee or position that formally reviews and approves the organisation's sustainability report and ensures that all material Aspects are covered |
Actions taken to implement principles 1 -10 |
63-64 |
|
Yes/ 205-207 |
| G4-49 |
Process for communicating critical concerns to the highest governance body |
Actions taken to implement principles 1 -10 |
63-64 |
|
Yes/ 205-207 |
| G4-50 |
Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them |
Actions taken to implement principles 1 -10 |
63-64, 67 |
|
- |
| G4-51 |
Remuneration policies for the highest governance body and senior executives; how performance criteria in the remuneration policy relate to the highest governance body's and senior executives' economic, environmental and social objectives |
Actions taken to implement principles 1 -10 |
66 |
|
Yes/ 205-207 |
| G4-52 |
Process for determining remuneration |
* |
66 |
|
- |
| G4-53 |
How stakeholders' views are sought and taken into account regarding remuneration |
* |
66 |
|
- |
| G4-54 |
Ratio of the annual total compensation for the organisation's highest-paid individual to the median annual total compensation for all employees (excluding the highest-paid individual) |
* |
66 |
|
- |
| G4-55 |
Ratio of percentage increase in annual total compensation for the organisation's highest-paid individual to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) |
* |
66 |
|
- |
| ETHICS AND INTEGRITY |
| G4-56 |
Organisation's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics |
Actions taken to implement principles 10 |
66-67, 196-197 |
- |
Yes/ 205-207 |
| G4-57 |
Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organisational integrity |
Actions taken to implement principles 10 |
66-67 |
- |
Yes/ 205-207 |
| G4-58 |
Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organisational integrity |
Actions taken to implement principles 10 |
66-67 |
- |
- |
| Specific Standard Disclosures - Material Aspects |
| DMA and Indicators |
Description |
Actions and Outcomes on Implementation of Principles |
Page Number/ Explanation |
Omissions |
External Assurance/ Page Number |
| CATEGORY: ECONOMIC |
| MATERIAL ASPECT: ECONOMIC PERFORMANCE |
| G4-DMA |
Generic Disclosures on Management Approach (DMA) |
* |
70 |
- |
- |
| G4-EC1 |
Direct economic value generated and distributed |
* |
70-74 |
- |
- |
| G4-EC2 |
Financial implications and other risks and opportunities for the organisation's activities due to climate change |
Action taken on Principle 7 |
- |
We have not disclosed the following information owing to unavailability of appropriate framework and reliable information needed for representative estimation of the financial implications of the risk or opportunity. We will evaluate appropriate framework for complete disclosure on this indicator within next 3-5 years. |
- |
| G4-EC3 |
Coverage of the organisation's defined benefit plan obligations |
* |
78-79 |
- |
- |
| G4-EC4 |
Financial assistance received from government |
* |
76 |
- |
- |
| MATERIAL ASPECT: INDIRECT ECONOMIC IMPACTS |
| G4-DMA |
Aspect-specific DMA |
* |
80 |
- |
- |
| G4-EC7 |
Development and impact of infrastructure investments and services supported |
* |
81 |
- |
- |
| G4-EC8 |
Significant indirect economic impacts, including the extent of impacts |
* |
148-162 |
- |
- |
| MATERIAL ASPECT: PROCUREMENT PRACTICES |
| G4-DMA |
Aspect-specific DMA |
* |
75 |
- |
- |
| G4-EC9 |
Proportion of spending on local suppliers |
* |
75 |
- |
- |
| CATEGORY: ENVIRONMENTAL |
| G4-DMA |
Generic Disclosures on Management Approach (DMA) |
Actions taken to implement principles 7, 8, 9 |
84-87 |
- |
- |
| MATERIAL ASPECT: MATERIALS |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement principles 7,8 |
118-119, 121 |
- |
- |
| G4-EN1 |
Materials used by weight or volume |
Outcomes from implementing Principle 7,8 |
119 |
- |
Yes/ 205-207 |
| G4-EN2 |
Percentage of materials used that are recycled input materials |
Outcomes from implementing Principle 8 |
119-120 |
- |
- |
| MATERIAL ASPECT: ENERGY |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement principles 7,8,9 |
88-89, 93 |
- |
- |
| G4-EN3 |
Energy consumption within the organisation |
Outcomes from implementing Principle 7,8 |
89-92 |
- |
Yes/ 205-207 |
| G4-EN4 |
Energy consumption outside of the organisation |
Outcomes from implementing Principle 8 |
93 |
- |
- |
| G4-EN5 |
Energy intensity |
Outcomes from implementing Principle 8 |
91-92 |
- |
Yes/ 205-207 |
| G4-EN6 |
Reduction of energy consumption |
Outcomes from implementing Principle 8,9 |
90 |
- |
- |
| G4-EN7 |
Reductions in energy requirements of products and services |
Outcomes from implementing Principle 8,9 |
90 |
- |
- |
| MATERIAL ASPECT: WATER |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement principles 7,8 |
100-102, 111 |
- |
- |
| G4-EN8 |
Total water withdrawal by source |
Outcomes from implementing Principle 7,8 |
102-107 |
- |
Yes/ 205-207 |
| G4-EN9 |
Water sources significantly affected by withdrawal of water |
Outcomes from implementing Principle 8 |
111 |
-- |
- |
| G4-EN10 |
Percentage and total volume of water recycled and reused |
Outcomes from implementing Principle 8 |
108, 111 |
- |
Yes/ 205-207 |
| MATERIAL ASPECT: BIODIVERSITY |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement principles 8 |
122-125 |
- |
|
| G4-EN11 |
Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas |
- |
|
None of ITC's operational sites are owned, leased, managed in, or are adjacent to, protected areas and areas of high biodiversity value, therefore, these standard disclosures are not applicable. |
- |
| G4-EN12 |
Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas |
- |
- |
- |
| G4-EN13 |
Habitats protected or restored |
- |
- |
- |
| G4-EN14 |
Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk |
- |
- |
- |
| MATERIAL ASPECT: EMISSIONS |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement principles 7,8,9 |
94, 97, 99 |
- |
- |
| G4-EN15 |
Direct greenhouse gas (GHG) emissions (Scope 1) |
Outcomes from implementing Principle 7,8 |
95 |
- |
Yes/ 205-207, 208-210 |
| G4-EN16 |
Energy indirect greenhouse gas (GHG) emissions (Scope 2) |
Outcomes from implementing Principle 7,8 |
95 |
- |
Yes/ 205-207, 208-210 |
| G4-EN17 |
Other indirect greenhouse gas (GHG) emissions (Scope 3) |
Outcomes from implementing Principle 7,8 |
95 |
- |
Yes/ 205-207, 208-210 |
| G4-EN18 |
Greenhouse gas (GHG) emissions intensity |
Outcomes on Principle 7,8,9 |
96-97 |
- |
Yes/ 205-207 |
| G4-EN19 |
Reduction of greenhouse gas (GHG) emissions |
Outcomes on Principle 7,8,9 |
97 |
- |
- |
| G4-EN20 |
Emissions of ozone-depleting substances (ODS) |
Outcomes on Principle 7,8 |
99 |
- |
- |
| G4-EN21 |
NOX, SOX, and other significant air emissions |
Outcomes on Principle 7,8 |
97-99 |
- |
|
| MATERIAL ASPECT: EFFLUENTS AND WASTE |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement principles 8 |
100-102, 112- 113, 117 |
- |
- |
| G4-EN22 |
Total water discharge by quality and destination |
Outcomes from implementing principle 8 |
108-110 |
- |
Yes/ 205-207 |
| G4-EN23 |
Total weight of waste by type and disposal method |
Outcomes from implementing principle 8 |
113-117 |
- |
- |
| G4-EN24 |
Total number and volume of significant spills |
Outcomes from implementing principle 8 |
99 |
- |
- |
| G4-EN25 |
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally |
Outcomes from implementing principle 8 |
- |
This standard disclosure is not applicable as there was no transport, import, export or treatment of waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII. |
- |
| G4-EN26 |
Identity, size, protected status, and biodiversity value of water bodies and related habitats signifcantly affected by the organisation's discharges of water and runoff |
Outcomes from implementing principle 8 |
111 |
- |
- |
| MATERIAL ASPECT: PRODUCTS AND SERVICES |
| G4-EN27 |
Extent of impact mitigation of environmental impacts of products and services |
Outcomes from implementing Principles 7,8,9 |
90 |
- |
- |
| G4-EN28 |
Percentage of products sold and their packaging materials that are reclaimed by category |
Outcomes from implementing Principle 8 |
- |
In 2013-14, we have not reported on this indicator due to unavailability of reliable information. We are making efforts to address this issue and we expect to report on this aspect by 2015 |
- |
| MATERIAL ASPECT: SUSTAINABLE FOREST MANAGEMENT |
| DMA |
Aspect-specific DMA |
Actions taken to implement principles 7,8,9 |
119-121, 122- 125 |
- |
- |
| MATERIAL ASPECT: COMPLIANCE |
| G4-EN29 |
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations |
Outcomes from implementing Principle 8 |
173 |
- |
Yes/ 205-207 |
| MATERIAL ASPECT: TRANSPORT |
| G4-EN30 |
Significant environmental impacts of transporting products and other goods and materials for the organisation's operations, and transporting members of the workforce |
Outcomes from implementing Principles 7,8 |
95-97 |
- |
- |
| CATEGORY: SOCIAL |
| SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK |
| MATERIAL ASPECT: EMPLOYMENT |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement Principle 3,4,5,6 |
128-132 |
- |
- |
| G4-LA1 |
Total number and rates of new employee hires and employee turnover by age group, gender and region |
Outcomes from implementation of Principle 6 |
132-134 |
- |
Yes/ 205-207 |
| G4-LA2 |
Benefits provided to fulltime employees that are not provided to temporary or part-time employees, by significant locations of operation |
- |
134 |
- |
- |
| G4-LA3 |
Return to work and retention rates after parental leave, by gender |
Outcomes from implementation of Principle 6 |
134 |
- |
- |
| MATERIAL ASPECT: LABOR/MANAGEMENT RELATIONS |
| G4-LA4 |
Minimum notice periods regarding operational changes, including whether these are specified in collective agreements |
Outcomes from implementation of Principle 3 |
Minimum notice periods regarding operational changes form part of long term agreements with employees. |
- |
Yes/ 205-207 |
| MATERIAL ASPECT: OCCUPATIONAL HEALTH AND SAFETY |
| G4-DMA |
Aspect-specific DMA |
- |
136-138, 142 |
- |
- |
| G4-LA5 |
Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs |
* |
137 |
- |
- |
| G4-LA6 |
Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities |
* |
138-142 |
- |
Yes/ 205-207 |
| G4-LA7 |
Workers with high incidence or high risk of diseases related to their occupation |
* |
141-142 |
- |
- |
| G4-LA8 |
Health and safety topics covered in formal agreements with trade unions |
* |
- |
Health and safety topics are covered in long term agreements with employees. In the absence of a system for capturing the relevant information business-wise, we have not reported on this indicator in 2013-14. However we expect to be able to report from 2014- 15 onwards. |
- |
| MATERIAL ASPECT: TRAINING AND EDUCATION |
| G4-LA9 |
Average hours of training per year per employee by gender, and by employee category |
Outcomes from implementation of Principle 6 |
135 |
- |
- |
| G4-LA10 |
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings |
* |
135 |
- |
- |
| G4-LA11 |
Percentage of employees receiving regular performance and career development reviews, by gender and by employee category |
Outcomes from implementation of Principle 6 |
135 |
- |
- |
| MATERIAL ASPECT: DIVERSITY AND EQUAL OPPORTUNITY |
| G4-LA12 |
Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity |
Outcomes from implementation of Principle 6 |
62, 133, 134 |
- |
- |
| SUB-CATEGORY: HUMAN RIGHTS |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement Principles 1,24,5 |
128-131, 143- 144 |
- |
- |
| MATERIAL ASPECT: NON-DISCRIMINATION |
| G4-HR3 |
Total number of incidents of discrimination and corrective actions taken |
Outcomes from implementation of Principle 6 |
144 |
- |
Yes/ 205-207 |
| MATERIAL ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING |
| G4-DMA |
Aspect-specific DMA |
|
144 |
- |
- |
| G4-HR4 |
Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights |
Outcomes from implementation of Principle 3 |
144 |
- |
- |
| MATERIAL ASPECT: CHILD LABOUR |
| G4-HR5 |
Operations and suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour |
Outcomes from implementation of Principle 5 |
144 |
- |
- |
| MATERIAL ASPECT: FORCED OR COMPULSORY LABOR |
| G4-HR6 |
Operations and suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour |
Outcomes from implementation of Principle 4 |
144 |
- |
- |
| SUB-CATEGORY: SOCIETY |
| MATERIAL ASPECT: LOCAL COMMUNITIES |
| G4-DMA |
Aspect-specific DMA |
Actions to implement Principles 1,2 |
146-150, 163 |
- |
- |
| G4-SO1 |
Percentage of operations with implemented local community engagement, impact assessments, and development programmes |
Outcomes of implementation of Principle 1,2 |
148, 150-162 |
- |
Yes/ 205-207 |
| G4-SO2 |
Operations with significant actual and potential negative impacts on local communities |
Outcomes of implementation of Principle 1,2 |
150-162 |
- |
Yes/ 205-207 |
| MATERIAL ASPECT: ANTI-CORRUPTION |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement Principle 10 |
66-67 |
- |
- |
| G4-SO3 |
Total number and percentage of operations assessed for risks related to corruption and the significant risks identified |
Outcomes of implementation of Principle 10 |
66-67 |
- |
- |
| G4-SO4 |
Communication and training on anti-corruption policies and procedures |
Outcomes of implementation of Principle 10 |
66-67 |
- |
- |
| G4-SO5 |
Confirmed incidents of corruption and actions taken |
Outcomes of implementation of Principle 10 |
66-67 |
- |
- |
| MATERIAL ASPECT: PUBLIC POLICY |
| G4-DMA |
Aspect-specific DMA |
Actions taken to implement Principle 10 |
145 |
- |
- |
| G4-SO6 |
Total value of political contributions by country and recipient/beneficiary |
Outcomes of implementation of Principle 10 |
Nil |
- |
- |
| MATERIAL ASPECT: COMPLIANCE |
| G4-SO8 |
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations |
* |
173 |
- |
Yes/ 205-207 |
| SUB-CATEGORY: PRODUCT RESPONSIBILITY |
| MATERIAL ASPECT: CUSTOMER HEALTH AND SAFETY |
| G4-DMA |
Aspect-specific DMA |
* |
166-167 |
- |
|
| G4-PR1 |
Percentage of significant product and service categories for which health and safety impacts are assessed for improvement |
* |
167-170 |
- |
Yes/ 205-207 |
| G4-PR2 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes |
* |
173 |
- |
- |
| MATERIAL ASPECT: PRODUCT AND SERVICE LABELING |
| G4-DMA |
Aspect-specific DMA |
* |
171-172 |
- |
- |
| G4-PR3 |
Type of product and service information required by the organisation's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements |
* |
171-172 |
- |
- |
| G4-PR4 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes |
* |
173 |
- |
- |
| G4-PR5 |
Results of surveys measuring customer satisfaction |
* |
171-173 |
- |
- |
| MATERIAL ASPECT: MARKETING COMMUNICATIONS |
| G4-PR6 |
Sale of banned or disputed products |
* |
173 |
- |
Yes/ 205-207 |
| G4-PR7 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes |
* |
173 |
- |
Yes/ 205-207 |
| MATERIAL ASPECT: CUSTOMER PRIVACY |
| G4-PR8 |
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data |
* |
173 |
- |
- |
| MATERIAL ASPECT: COMPLIANCE |
| G4-PR9 |
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services |
* |
173 |
- |
- |
* No direct requirement by UNGC - COP
# UNGC - COP - United Nations Global Compact - Communication of progress |
* No direct requirement by UNGC - COP
# UNGC - COP - United Nations Global Compact - Communication of progress